Celebrating Our Family Run Business For Over 60 Years

Delivery & Returns

Our website continues to operate during lockdown and we will despatch web orders as normal. Please note that shipping times can be considerably longer than normal due to the ongoing pandemic, your patience is appreciated.

We are a family run UK company. All products are shipped from our store in the UK and come with a 14 day money back guarantee.

DELIVERY

Free UK Delivery* to any valid United Kingdom postcode for orders over £50.00

Orders below this value costs just £2.99 for standard delivery. We use the Royal Mail to deliver your parcel and in most cases it will arrive between 2 and 5 working days after shipping (someone may need to be available to sign for your delivery).

We offer an optional upgrade to a UK next working day delivery service too which is £6.99 Note orders made after 3:00pm will be posted the next business day and orders placed on a Saturday or Sunday will be posted the following Monday. Orders made on Bank or Public Holiday (or after 3.00pm on the Friday before) won't be posted until the first business day following.


Ireland - Delivery to Ireland is via Royal Mail and costs £6.99

EU / Europe - Delivery to the following European Union countries is via Royal Mail and costs £10.99 - Austria, Azores, Balearic Islands, Belgium, Bulgaria, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.  We use the Royal Mail to deliver your parcel and in most cases it will arrive between 3 and 14 working days after shipping (someone may need to be available to sign for your delivery). 

Rest of World - Delivery to countries outside of the EU is via courier and costs £29.99.  Delivery times vary.  Please contact us if you need details for your particular country.

We pride ourselves on our stock levels and ability to despatch your order quickly - in most cases orders placed before 3.00pm are shipped the same day.  However in rare cases there can be a delay.  Shipping times may be longer during busy periods such as Christmas, Bank Holidays, during promotions, postal strikes, adverse weather conditions etc.  We will only take payment from your card / PayPal /Amazon account once your order is ready to dispatch.


COLLECT IN STORE

You can choose to pick up your goods from store free of charge. We will send you an email when your order is picked and ready to collect.


RETURNS

You may return any item (excluding underwear) for a full refund of the goods* within 14 days of delivery. Goods must be in their original packaging with all labels and tags attached and unused. 

Pack your returns securely. We strongly advise you to obtain proof of posting when returning items in case the parcel goes missing. We do not accept responsibility for any returns lost or damaged in transit.

Returns Dept
McCalls of Lisburn
20-24 Market Street
Lisburn
Co Antrim
BT28 1AB

 

* We do not refund postage and packaging charges. 

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